Frequently Asked Questions
Everything you need to know about your Twelve South experience.
What is your standard shipping policy?
We offer standard ground shipping on all domestic orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
How do I initiate a return or exchange?
You can return any unused item in its original packaging within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
Do your products come with a warranty?
Yes, all Twelve South products are backed by a one-year limited warranty against defects in materials and workmanship from the original date of purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.